Policy/ FAQs

POLICY

- If a return is requested please email (contact@prettyhookd.com) and explain the reasoning please and thank you!!

- Please verify that your shipping address is correct before submitting payment. If there are any questions please email (contact@prettyhookd.com)

- Orders cannot be changed after payment! We base prices off of materials needed for your creations, so changing your order will also change which materials I need and may take longer to process 

- If a piece does arrive in the wrong style or size please contact within 2 business days at (contact@prettyhookd.com). Sizing will be determined upon measurements sent to us. 

 

FAQs

Turn around time?

- I currently do work a full-time job, as well as starting school again; Please allow grace as I try my best to process items as efficiently as possible. Time of processing is dependent upon the type of item that is ordered. Average turn around time of 2-4 weeks; Please email us (contact@prettyhookd.com) if you need a creation done by a certain date 

How do I wash my items?

- It is best to hand wash items and let them air dry, as crochet pieces are very delicate! If you must, you can wash on delicate in cool water and let air dry.